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How Can we Help ?

Answers to most common questions about products, orders, shipments, and payments.
How long will it take for my order to arrive? Plus

Our order processing time is 1–2 days, post which the order is dispatched.

Shipping Timelines-

1. Standard shipping: 4 to 7 days, depending on the location.

2. Express shipping: 3 to 4 days, depending on the location

Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders during the festivities, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

If I change my mind, can I cancel my order? Plus

Orders once placed, cannot be canceled if they have already been shipped.

You can always reach out at support@thezappybox.com to understand the status.

What is your return/ exchange policy? Plus

Our return and refund policy is subject to the terms and conditions given below:

  1. We do not accept returns or offer refunds for products that have been delivered in the best condition, meeting our stringent quality standards.
  2. Return, Refund or Exchange requests will be entertained only:
  • Within 24 hours of delivery, 
  • If the product(s) received are damaged or the wrong/incorrect product is delivered.

Click here to read more.

How to place bulk orders? Plus

For any bulk order inquiries, please email us at support@thezappybox.com, and we assure you a prompt response and our team of experts will help you.