How Can we Help ?
Answers to most common questions about products, orders, shipments, and payments.
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Our order processing time is 1–2 days, post which the order is dispatched.
Shipping Timelines-
1. Standard shipping: 4 to 7 days, depending on the location.
2. Express shipping: 3 to 4 days, depending on the location
Orders are not shipped or delivered on weekends or holidays.
*Please Note: If we are experiencing a high volume of orders during the festivities, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
Shipping Timelines For Festive Season-
1. Standard shipping: 10 to 12 days, depending on the location.
2. Express shipping: 7 to 10 days, depending on the location.
Orders once placed, cannot be canceled if they have already been shipped.
You can always reach out at support@thezappybox.com to understand the status.
Our return and refund policy is subject to the terms and conditions given below:
- We do not accept returns or offer refunds for products that have been delivered in the best condition, meeting our stringent quality standards.
- Return, Refund or Exchange requests will be entertained only:
- Within 24 hours of delivery,
- If the product(s) received are damaged or the wrong/incorrect product is delivered.
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For any bulk order inquiries, please email us at support@thezappybox.com, and we assure you a prompt response and our team of experts will help you.
